Returns & Refund Policy

Last Updated: 22 May 2025

At Knack, we take pride in creating high-quality customized products designed uniquely for you. We understand that sometimes things may not go as planned, and we’re here to help.

1. Customized Products

Due to the nature of personalized products (T-shirts, mugs, posters, etc.), we do not accept returns or exchanges unless:

• The product is defective or damaged

• There is a printing error caused by us

• You received the wrong item

2. Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition you received it

• Be in its original packaging

• Be reported to us within 3 days of delivery

To initiate a return, please email us at [email protected] with:

• Order number

• Clear photos of the item and issue

• Description of the problem

3. Refunds (if applicable)

Once your return request is approved:

• We may offer a replacement or full/partial refund based on the issue

• Refunds will be processed to your original method of payment within 5-7 business days

4. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank account again.

2. Contact your credit card company (processing may take time).

3. Contact your bank.

If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

6. Shipping Costs

• We do not cover return shipping costs unless the error is on our part.

• If a refund is issued, the original shipping charges may not be refundable.

7. Non-Returnable Items

• Gift cards

• Sale items

• Any item not in its original condition or returned after 3 days

8. Contact Us

For any queries about returns or refunds, reach out to us at:

Address: D46/115, RSC 17, Sector 1 Charkop, Kandivali West, Mumbai, Maharashtra 400067
Phone: +91 8530262123
Email: [email protected]