Support Policy

Last Updated: 22 May 2025

At Knack, we are committed to providing excellent support and ensuring your satisfaction with our services and products.

1. Support Availability

• Email Support: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

• Email: [email protected]

• Phone Support: +91 8530262123 (available during business hours)

2. Support Scope

Our support team can help you with:

• Order tracking and status updates

• Product customization inquiries

• Issues related to defective or wrong items

• Refund or return eligibility

• Technical issues related to our website

We do not provide support for:

• Issues with third-party payment gateways outside our control

• Damage caused by customer mishandling or improper use

3. Response Time

We aim to respond to all queries within 24-48 business hours. During peak seasons, delays may occur, but we will make every effort to resolve your issue promptly.

4. Escalation

If your issue remains unresolved, you can request escalation by replying to the same support email with "Escalation Request" in the subject.

5. Feedback

Your feedback helps us improve. Please share your experience or suggestions at [email protected].